Customer Support Agent
Equinix
Posted
2 days ago
Manila, National Capital Region
Remote
PHP 20K
Intern Level
Full Time
Sema Summary
Equinix is seeking a Customer Support Agent fluent in Mandarin, ideal for recent graduates. The role involves providing assistance and resolving customer inquiries, primarily focusing on technical support. Candidates should possess strong communication abilities and a knack for problem-solving. This full-time position is hybrid, located in Manila, Philippines, making it accessible for locals and those seeking flexible work arrangements. Opportunities may arise for career advancement within the company.
About Company
Equinix is a global leader in data connectivity and infrastructure services, providing critical support to companies through reliable solutions.
Core Requirements
- Fluency in Mandarin
- Strong communication skills
- Problem-solving abilities
- Recent graduate or relevant academic background
- Ability to work in hybrid settings
Responsibilities
- Assist customers with inquiries
- Resolve technical issues
- Provide clear and concise information
- Document customer interactions
- Collaborate with technical teams
- Follow up with customers to ensure satisfaction
- Participate in training sessions
Must Have skills
Nice To Have Skills
Job Keywords
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