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Customer Support Advisor
Jio
Posted
yesterday

India

Remote

INR 30K

Full Time

Job Categories

Support Customer Remote Advisor Service

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Sema Summary

As a Customer Support Advisor at Jio, you will provide assistance to customers through various channels while working remotely. Your role will involve addressing customer queries, resolving issues, and ensuring satisfaction. While the exact experience level isn't specified, strong communication and problem-solving skills are essential. The salary is estimated based on the industry standard in India, with a focus on providing effective support.

About Company

Jio is a telecommunications company that offers a range of services including mobile and internet connectivity. Known for its commitment to customer satisfaction, Jio aims to provide seamless communication solutions to its users.

Core Requirements

Excellent communication skills
Problem-solving ability
Customer service experience
Familiarity with remote work tools
Ability to work independently

Responsibilities

Handle customer inquiries professionally
Resolve issues and provide accurate information
Communicate effectively through various channels
Document customer interactions
Follow up on unresolved queries
Provide feedback to management on common issues
Collaborate with team members to enhance service quality

Must Have skills

CommunicationCustomer serviceProblem-solving

Nice To Have Skills

AdaptabilityTime management

Tools Knowledge Requried

CRM softwareCommunication tools

Job Keywords

Customer SupportRemote WorkAdvisorCommunicationService

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