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Customer Success Specialist
SupportNinja
Posted
3 weeks ago

Metro Manila

Remote

PHP 50K

Mid Level

Full Time

Job Categories

Customer Support Sales Management Remote

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Sema Summary

The Customer Success Specialist at SupportNinja will focus on ensuring client satisfaction and retention. The role requires managing client relationships and addressing their needs effectively. It is suited for candidates with mid-level experience in customer service or success. The position is full-time and 100% remote, providing flexibility for the right individual.

About Company

SupportNinja specializes in customer support solutions, helping businesses scale and enhance their customer experience. They focus on providing exceptional service while adapting to their clients' needs.

Core Requirements

Experience in customer success or support
Strong communication skills
Ability to manage client relationships
Problem-solving skills
Bachelor's degree or equivalent

Responsibilities

Manage and ensure client satisfaction
Develop strong client relationships
Track customer success metrics
Collaborate with internal teams to address client needs
Implement strategies to improve customer retention
Provide feedback to product teams based on client insights
Assist clients in utilizing services effectively

Must Have skills

CommunicationProblem-solvingClient managementAnalytical skillsTime management

Nice To Have Skills

CRM software proficiencyTeam collaborationNegotiation skillsAdaptabilityPresentation skills

Tools Knowledge Requried

CRMMicrosoft OfficeSlackZendesk

Job Keywords

Customer SuccessClient RelationsSupport SpecialistRemote WorkSatisfaction

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