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Customer Success Specialist
Semesteria
Posted
yesterday

Greater Kolkata Area

Remote

INR 50K

Mid Level

Contract

Job Categories

Customer Support Sales Remote Contract

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Sema Summary

The Customer Success Specialist focuses on outbound strategies to enhance customer experiences in a contract role. This position requires managing customer relationships effectively and understanding customer needs. The ideal candidate should possess strong communication skills and experience in customer support or sales. Work will be conducted remotely, allowing flexibility while striving for customer satisfaction. Expectations include achieving success metrics and possibly contributing to team performance improvement.

About Company

Semesteria is a forward-thinking company dedicated to enhancing customer engagement and success through innovative solutions.

Core Requirements

Bachelor's degree in a relevant field
Experience in customer success
Strong communication skills
Ability to handle customer inquiries
Problem-solving mindset

Responsibilities

Engage with customers through outbound strategies
Understand customer needs and expectations
Maintain strong customer relationships
Achieve set performance metrics
Provide feedback to improve services
Collaborate with the sales team
Report on customer satisfaction levels

Must Have skills

CommunicationCustomer supportSales strategiesProblem-solvingRelationship management

Nice To Have Skills

Remote work experienceCRM software proficiencyAnalytical skillsTeam collaborationTime management

Tools Knowledge Requried

CRM softwareCommunication toolsData analysis tools

Job Keywords

Customer SuccessOutbound SalesRemote WorkCommunication SkillsProblem Solving

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