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Customer Success Specialist
Semesteria
Posted
2 days ago

India

Remote

INR 30K

Full Time

Job Categories

Customer Support Legal Technology Remote

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Sema Summary

The Customer Success Specialist role focuses on ensuring customer satisfaction and support within the LegalTech sector. You will engage with customers to address their needs, provide solutions, and help them maximize the value from the technology. This position is remote and aims to strengthen customer relationships. Candidates should exhibit strong communication abilities and a thorough understanding of customer service principles.

About Company

Semesteria specializes in innovative legal technology solutions aimed at enhancing customer success and satisfaction.

Core Requirements

Bachelor's degree or higher
Strong communication skills
Experience in customer support
Understanding of LegalTech
Problem-solving abilities

Responsibilities

Engage with customers to understand their needs.
Provide product support and offer solutions.
Build and maintain strong customer relationships.
Gather customer feedback for product enhancement.
Collaborate with internal teams to improve service.
Educate customers about product features.
Track customer satisfaction metrics.

Must Have skills

CommunicationCustomer ServiceLegal KnowledgeProblem SolvingTechnical Skills

Nice To Have Skills

Project ManagementSales ExperienceNegotiation Skills

Tools Knowledge Requried

CRM SoftwareChat ToolsEmail Platforms

Job Keywords

Customer SuccessLegalTechRemote WorkClient RelationsSupport Specialist

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