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Recruitable

Customer Success Specialist

Recruitable

Posted

yesterday

Gurugram, Haryana, India

Remote

INR 30K

Mid Level

Contract

Match

Skills

Experience

Industry

Sema

Sema Summary

The Customer Success Specialist will play a vital role in ensuring client satisfaction and engagement through effective communication and support. This position requires strong problem-solving skills and the ability to work independently. Ideal candidates should have experience in customer success roles and a dedication to improving the customer experience. The work location is in Gurugram, Haryana, India, with a contract for six months. Candidates should be prepared to handle customer inquiries and work collaboratively with various teams.

About Company

Recruitable focuses on matching talents with businesses by providing innovative recruitment solutions.

Core Requirements

  • Bachelor's degree
  • 2+ years of experience in similar role
  • Strong communication skills
  • Problem-solving abilities
  • Customer-focused attitude

Responsibilities

  • Manage customer inquiries effectively
  • Ensure customer satisfaction and loyalty
  • Collaborate with the sales team
  • Provide product training to clients
  • Analyze customer feedback for improvements
  • Prepare reports on customer interactions
  • Offer solutions to enhance customer experience

Must Have skills

Customer serviceCommunicationProblem-solvingTime managementProduct knowledge

Nice To Have Skills

Sales experienceTechnical supportData analysisCRM toolsTeam collaboration

Tools Knowledge Requried

CRMEmailProject managementAnalytics toolsCommunication platforms

Job Keywords

Customer SupportSuccess SpecialistClient EngagementProblem SolvingCommunication

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