Customer Success Specialist
Mastercard
Posted
last week
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Remote
MYR 9K
Mid Level
Full Time
Sema Summary
The Senior Specialist in Customer Success focuses on enhancing cybersecurity and payment fraud intelligence. This role involves engaging customers to optimize their experience while driving business growth.
About Company
Mastercard powers economies and empowers people in over 200 countries. They support a wide range of digital payment choices, ensuring transactions are secure and accessible.
Core Requirements
- Bachelor's degree in relevant field.
- Experience in cybersecurity or payments technology.
- Strong analytical skills for data-driven decision making.
- Ability to engage with diverse stakeholders.
- Creative problem-solving skills.
Responsibilities
- Engage with stakeholders on cybersecurity solutions.
- Identify opportunities for customer optimization.
- Manage threat intelligence solution utilization.
- Develop training materials and playbooks.
- Gather customer feedback for product development.
- Drive market awareness of cybersecurity measures.
- Coordinate product launches and localize content.
Must Have skills
Job Keywords
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