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Customer Success Specialist
Dialpad
Posted
3 weeks ago

Pasig, National Capital Region, Philippines

Remote

PHP 50K

Mid Level

Full Time

Job Categories

Customer Success Support Sales Communication

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Sema Summary

The Customer Success Specialist at Dialpad will address complex customer challenges and drive process improvements. This role requires strong relationship-building skills and a deep understanding of customer needs.

About Company

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. They serve over 50,000 companies globally, including major brands like Netflix and Uber.

Core Requirements

1-5 years in Customer Success
Experience with SaaS or telecommunications
Strong written communication skills
Excellent time management
Ability to work in a dynamic environment

Responsibilities

Lead post-sales activities for customers
Act as the voice of the customer
Develop trusted relationships with customers
Retain long-term partnerships
Oversee customer adoption and training
Manage customer escalations
Track accounts to identify churn risks

Benifits

competitive benefits
robust training program
inclusive environment
collaboration opportunities
employee empowerment

Must Have skills

Customer SuccessAccount ManagementCommunicationProblem SolvingTime Management

Job Keywords

Customer SuccessSaaSAccount ManagementCommunication SkillsProblem Solving

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