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Customer Success Specialist
Concentrix
Posted
last week

Makati, National Capital Region, Philippines

Remote

PHP 30K

Mid Level

Full Time

Job Categories

Customer Support Sales Technology Remote

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Sema Summary

The Customer Success Specialist manages high volumes of customer communications, ensuring satisfaction and value attainment. A strong background in customer service and technology proficiency is essential for this role.

About Company

Concentrix is a global technology and services leader that helps brands through human-centered and tech-powered solutions.

Core Requirements

Bachelor's degree or equivalent experience
4-5 years in customer service
Proficient with Salesforce.com
Advanced communication skills
Excellent knowledge of Microsoft Office

Responsibilities

Manage high volumes of customer contacts daily.
Use productivity tools to verify contact information.
Conduct health checks to gauge product satisfaction.
Develop advanced product knowledge for customer communication.
Document customer feedback through surveys and calls.
Address customer concerns through proper channels.
Collaborate with teams to enhance customer experience.

Benifits

Health Insurance
Paid Time off
Bereavement Leave
Life Insurance
Employee Assistance Program

Must Have skills

Customer service skillsCommunication skillsTime managementMicrosoft Office proficiencyProblem-solving

Job Keywords

Customer SuccessCustomer ServiceCommunicationSalesforceRemote Work

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