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Customer Success Specialist
TP
Posted
yesterday

Penang

Onsite

MYR 4K

Contract

Job Categories

Customer Support Service Communication Contract

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Sema Summary

The Customer Success Specialist role at TP in Penang involves ensuring that customers are satisfied with the company's products and services. This position requires strong communication skills to interact with clients effectively and resolve any issues they may encounter. Ideal candidates should have relevant experience in customer support and demonstrate problem-solving abilities. This is a contract position, offering a salary in Malaysian Ringgit.

About Company

TP is a company dedicated to providing excellent customer service, focusing on maintaining strong relationships with clients and understanding their needs.

Core Requirements

Experience in customer service.
Strong communication skills.
Ability to solve client problems.
Familiarity with customer feedback mechanisms.
Team collaboration skills.

Responsibilities

Manage customer inquiries and address their concerns.
Ensure customer satisfaction with products and services.
Collaborate with internal teams to resolve issues.
Document customer interactions and feedback.
Conduct follow-ups with clients to ensure continued satisfaction.
Identify opportunities for upselling or cross-selling.
Provide feedback to improve service delivery.

Must Have skills

Customer ServiceCommunicationProblem-solvingTeamworkDocumentation

Nice To Have Skills

Sales SkillsAttention to DetailTime Management

Job Keywords

Customer SuccessClient RelationsServiceSupportContract

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