Customer Success Specialist
Pearson
Posted
2 days ago
Manila
Onsite
PHP 50K
Full Time
Sema Summary
The Customer Success Specialist role at Pearson involves supporting customers in the higher education sector. Responsibilities include addressing customer inquiries, ensuring satisfaction with educational products, and collaborating with teams to enhance the customer experience. Candidates should have a strong focus on customer service and problem-solving skills. This position is based in Manila, Philippines, and offers a full-time employment opportunity.
About Company
Pearson is a leading education company providing a range of educational services and products globally, focusing on creating engaging learning experiences for students in higher education.
Core Requirements
- Bachelor's degree
- Strong communication skills
- Ability to solve problems
- Experience in customer service
- Familiarity with educational systems
Responsibilities
- Assist customers with inquiries
- Support implementation of educational products
- Collaborate with internal teams
- Provide feedback to improve service
- Resolve customer issues promptly
- Maintain customer records
- Conduct follow-ups with clients
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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