Customer Success Specialist
Teleperformance
Posted
last week
Jakarta, Indonesia
Onsite
IDR 5M
Entry Level
Full Time
Sema Summary
The Customer Success Specialist manages customer inquiries and ensures quality service. They act as the primary contact for customers using the client's shopping channel.
About Company
Teleperformance is a global digital business services company focusing on advanced, digitally-powered business services. They support communities, clients, and the environment through their services.
Core Requirements
- Bachelor's Degree or Diploma in any discipline
- B2 level English proficiency
- 6 months of customer support experience preferred
- Strong customer service orientation
- Ability to handle professional communication
Responsibilities
- Support customers in placing online orders
- Provide timely support via phone and email
- Process payments and client information securely
- Mitigate risks to customer loyalty
- Identify and escalate priority issues
- Promote continuous improvement in service quality
- Meet performance indicators set by the company
Must Have skills
Job Keywords
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