Customer Success Specialist
PT Nusantara Sukses Teknologi
Posted
3 weeks ago
Jakarta Metropolitan Area
Onsite
IDR 8M
Entry Level
Full Time
Sema Summary
As a Customer Success Specialist, you will manage client relationships and ensure customer satisfaction. You will collaborate with internal teams to deliver excellent customer experiences.
About Company
PT Nusantara Sukses Teknologi is a dynamic Venture Builder and Digital Ecosystem Startup that excels in creating, nurturing, and scaling innovative startups across various high-impact sectors.
Core Requirements
- Bachelor’s degree in any majors
- Minimum 1 year of experience in customer success
- Strong verbal and written communication skills
- Analytical and process-oriented mindset
- Experience in event planning
Responsibilities
- Manage end-to-end relationships with assigned clients
- Act as the primary point of contact for clients
- Serve as a strategic advisor to clients
- Review and optimize the customer journey
- Collaborate with internal teams for project delivery
- Prepare and maintain implementation documentation
- Identify gaps and areas for improvement
Must Have skills
Job Keywords
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