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Customer Success Specialist
TP
Posted
last week

Georgetown, Penang, Malaysia

Onsite

MYR 3K

Entry Level

Full Time

Job Categories

Support Customer Sales Communication Management

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Sema Summary

The Customer Success Specialist will assist customers with inquiries and ensure a high-quality interaction. This role emphasizes professionalism and effective communication to uphold the brand's reputation.

About Company

TP Group, previously known as Teleperformance, specializes in outsourcing and offshoring consulting, focusing on digital business services with a modern and empathetic approach.

Core Requirements

Bachelor’s Degree or Diploma in any discipline
B2 level English proficiency
Minimum 6 months customer support experience
Strong customer service orientation
Ability to manage queries professionally

Responsibilities

Assist customers with online orders
Provide timely support via phone and email
Process payments and confidential information accurately
Support customers to maintain brand loyalty
Identify and escalate priority issues
Collaborate with team members to enhance service quality
Keep knowledge and skills updated through training

Must Have skills

Active listeningCritical thinkingCustomer service skillsMicrosoft Office proficiencyTyping speed of 40wpm

Job Keywords

Customer SuccessSupport SpecialistCustomer ServiceCommunicationProblem-solving

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