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Customer Success Specialist
Freshworks
Posted
20 hours ago

Chennai, Tamil Nadu, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Customer Support Success Sales Management

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Sema Summary

The Customer Success Specialist at Freshworks will be responsible for ensuring a high level of customer satisfaction and engagement. This role requires a blend of customer service and sales skills to effectively manage client relationships. The ideal candidate will be located in Chennai, Tamil Nadu, India, and is expected to possess strong interpersonal skills. This is a full-time, on-site position with opportunities for growth in customer success management.

About Company

Freshworks is a global leader in customer engagement solutions, providing innovative software to help businesses enhance customer relationships. The company is committed to delivering exceptional user experiences across various client segments.

Core Requirements

Bachelor's degree
Excellent communication skills
Understanding of customer service principles
Ability to solve problems
Time management skills

Responsibilities

Manage customer inquiries and support requests.
Maintain customer relationships to enhance satisfaction.
Collaborate with sales teams for upselling opportunities.
Analyze customer feedback for service improvements.
Generate reports on customer engagement metrics.
Conduct training sessions for clients on product usage.
Assist in onboarding new clients.

Must Have skills

Communication skillsCustomer serviceProblem-solvingTime managementSales skills

Nice To Have Skills

Project managementTechnical supportCRM software knowledgeTeam collaborationClient relationship management

Tools Knowledge Requried

CRM softwareMicrosoft OfficeCustomer support platforms

Job Keywords

customer successsupport specialistclient managementrelationship buildingsales support

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