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Customer Success Specialist
Freshworks
Posted
17 hours ago

Chennai, Tamil Nadu, India

Onsite

INR 60K

Full Time

Job Categories

Customer Support Service Management Sales

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Sema Summary

The Customer Success Specialist at Freshworks is responsible for ensuring a high level of customer satisfaction and success. The role requires strong communication and problem-solving skills, along with a dedication to enhancing the customer experience. While the position is based in Chennai, candidates are expected to work full-time in an on-site capacity. Though experience requirements aren't specified, having a background in customer service or support would be beneficial.

About Company

Freshworks offers innovative software solutions aimed at enhancing customer engagement and operational efficiency for businesses. The company's focus on customer success is reflected in its goal to improve user experiences.

Core Requirements

Strong communication skills
Problem-solving abilities
Customer service experience
Ability to work in a team
Technical understanding of the product

Responsibilities

Assist customers with queries
Provide product training
Gather customer feedback
Work on customer success strategies
Monitor customer health metrics
Collaborate with cross-functional teams
Report on customer satisfaction

Must Have skills

CommunicationProblem-solvingCustomer ServiceTeamworkTechnical Skills

Nice To Have Skills

Sales SkillsAnalytical SkillsProject ManagementTime ManagementAdaptability

Job Keywords

Customer SuccessCustomer SupportSatisfactionServiceOn-site

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