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Customer Success Specialist
HGS Offshore Staffing Solutions
Posted
3 weeks ago

Cebu, Central Visayas, Philippines

Onsite

PHP 30K

Mid Level

Full Time

Job Categories

Customer Service Support Sales Retention

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Sema Summary

The Customer Success Specialist focuses on customer satisfaction and retention. This role involves building relationships and guiding customers through onboarding processes.

About Company

HGS Offshore Staffing Solutions specializes in outsourcing and offshoring consulting, helping businesses grow by building specialized offshore teams.

Core Requirements

At least two years of experience in customer success or account management.
Strong communication skills.
Ability to analyze customer needs.
Experience in onboarding processes.
Knowledge of product functionalities.

Responsibilities

Identify opportunities for customer improvement.
Solve problems with minimal supervision.
Guide customers on product functionalities.
Share leads with the sales team.
Assist with customer onboarding.
Build rapport with customers.
Monitor customer engagement and escalate issues.

Benifits

Day 1 HMO

Must Have skills

CommunicationInterpersonal skillsAnalytical skillsProblem-solvingCustomer relationship management

Job Keywords

Customer SuccessRetentionAccount ManagementOnboardingCustomer Satisfaction

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