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Customer Success Specialist
Semesteria
Posted
3 weeks ago

Batam, Riau Islands, Indonesia

Onsite

IDR 5M

Junior Level

Full Time

Job Categories

Support Customer Success Service Sales

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Sema Summary

We are seeking a motivated Customer Success Specialist to join our team in Batam. The role involves managing customer relationships and ensuring satisfaction with our services. Strong communication and interpersonal skills are required, along with a proactive attitude to resolve issues. This is a full-time position suitable for junior professionals eager to grow in customer success. The ideal candidate should have a passion for helping clients and a willingness to learn.

About Company

Semesteria is dedicated to providing innovative solutions that enhance customer satisfaction and drive business success.

Core Requirements

Bachelor's degree or equivalent experience.
Strong communication skills.
Ability to manage customer relationships.
Problem-solving skills.
Familiarity with customer service tools.

Responsibilities

Assist customers with inquiries.
Resolve customer issues effectively.
Build relationships with clients.
Gather customer feedback.
Collaborate with sales and support teams.
Educate clients on service features.
Track customer success metrics.

Must Have skills

CommunicationInterpersonal skillsProblem-solvingTime managementAttention to detail

Nice To Have Skills

Technical supportCRM software experienceData analysisNegotiation skillsCustomer engagement

Tools Knowledge Requried

CRMEmailTicketing systemSpreadsheet softwareCommunication tools

Job Keywords

Customer SuccessClient RelationshipSupportCommunicationProblem-solving

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