Customer Success Ops
LimeChat
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 40K
Intern Level
Full Time
Sema Summary
The Customer Success Ops role requires optimizing customer experience through automation and data management. You will drive operational efficiency and support customer success managers in executing their strategies.
About Company
LimeChat is a pioneer in WhatsApp commerce, assisting e-commerce brands in improving sales and customer support through innovative tools and strategies.
Core Requirements
- 0-1 year in operations or customer success
- Proficiency in Excel/Google Sheets
- Familiarity with CRM systems
- Strong communication skills
- Detail-oriented with a growth mindset
Responsibilities
- Configure onboarding and renewal workflows
- Manage customer success platforms
- Build dashboards using Google Sheets
- Create process documentation
- Handle task boards and escalations
- Analyze operations metrics
- Lead continuous improvement projects
Benifits
- Unlimited PTO
- Subsidised fitness membership
- Free lunch and snacks
- Annual company retreat
- Bring your dog/cat to work
Must Have skills
Job Keywords
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