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Customer Success Manager
Menlo Security
Posted
3 weeks ago

Singapore, Singapore

Onsite

SGD 8K

Mid Level

Full Time

Job Categories

Customer Success Management Cybersecurity Technology

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Sema Summary

As a Customer Success Manager, you will ensure enterprise customers derive maximum value from Menlo Security's solutions. This role involves building strong relationships and driving product adoption.

About Company

Menlo Security is a leading cybersecurity company dedicated to eliminating cyber threats and protecting organizations with its innovative Isolation-powered Cloud Security Platform.

Core Requirements

5+ years in Customer Success or Account Management
Experience in B2B SaaS, preferably cybersecurity
Strong understanding of cybersecurity concepts
Exceptional communication and interpersonal skills
Proficiency with CRM platforms like Salesforce

Responsibilities

Serve as the primary contact for key customer accounts
Develop relationships with customer stakeholders
Conduct regular business reviews to demonstrate ROI
Promote optimal utilization of Menlo Security solutions
Drive contract renewals and upsell opportunities
Act as the voice of the customer internally
Monitor key performance indicators related to customer success

Benifits

competitive compensation
comprehensive benefits
professional growth opportunities

Must Have skills

Customer relationship managementTechnical understanding of cybersecurityProject managementData-driven decision makingFluency in English and Korean

Job Keywords

Customer SuccessAccount ManagementCybersecurityB2B SaaSTechnical Skills

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