Customer Success Manager
Itron, Inc.
Posted
last week
Singapore
Onsite
SGD 12K
Senior Level
Full Time
Sema Summary
Itron is looking for a Senior Manager in Customer Success to oversee customer outcomes across Asia. This role requires collaboration with various teams to ensure customer satisfaction and effective service delivery.
About Company
Itron specializes in solutions that help utilities and cities manage energy and water resources efficiently. Their technology empowers organizations to enhance performance and sustainability.
Core Requirements
- Minimum 7 years experience in project management.
- Background in telecommunications or enterprise software.
- Experience with IoT device integration.
- Bachelor's or Master's in relevant fields.
- PMP or Prince2 certification preferred.
Responsibilities
- Strategize customer success initiatives across the region.
- Oversee pre-sales activities and ensure solution readiness.
- Lead multiple projects and ensure quality delivery.
- Track success metrics and manage post-sales activities.
- Maintain internal and external stakeholder communication.
- Develop team talent and contribute to best practices.
- Manage financial inputs for customer engagement programs.
Must Have skills
Job Keywords
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