Customer Success Manager
AI Explained
Posted
last week
Singapore
Onsite
SGD 5K
Entry Level
Full Time
Sema Summary
The Customer Success Manager will ensure customers achieve desired outcomes and build strong relationships. The role focuses on retaining customers and driving product adoption through effective management.
About Company
AI Explained is a technology company specializing in providing insights and solutions in the information and internet sector.
Core Requirements
- Strong communication skills
- Customer-oriented mindset
- Experience in client management
- Ability to work independently
- Detail-oriented with organizational skills
Responsibilities
- Manage and nurture customer relationships
- Onboard new clients
- Track customer success metrics
- Identify upselling and cross-selling opportunities
- Collaborate with sales and support teams
- Provide guidance on product usage
- Prepare customer success reports
Benifits
- Hands-on experience
- Structured training
- Collaborative environment
- Competitive compensation
- Career progression
Must Have skills
Job Keywords
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