Customer Success Manager
Zykrr
Posted
last week
Gurugram, Haryana, India
Remote
INR 70K
Mid Level
Full Time
Sema Summary
Zykrr is seeking a Customer Success Manager to drive revenue outcomes and maintain client relationships. The role involves working directly with senior stakeholders to enhance customer experience and business impact.
About Company
Zykrr is a technology company that specializes in monetizing customer experience through AI-powered insights and real-time feedback. They help brands improve retention and loyalty by converting customer signals into actionable outcomes.
Core Requirements
- Bachelor's degree in a relevant field.
- 5-10 years of experience in customer success.
- Strong judgment with enterprise technology discussions.
- Proven track record of managing renewals and expansions.
- Ability to connect product adoption with business outcomes.
Responsibilities
- Own renewals, upsell, and expansion revenue.
- Act as the primary advisor to senior leaders.
- Drive adoption of Zykrr’s technology and analytics.
- Lead outcome-focused Quarterly Business Reviews.
- Translate CX insights into ROI narratives.
- Identify and mitigate churn risks proactively.
- Maintain account stability through interventions.
Must Have skills
Job Keywords
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