Customer Success Manager
Wiley
Posted
3 weeks ago
Malaysia
Remote
MYR 6K
Mid Level
Full Time
Sema Summary
Wiley is looking for a Customer Success Manager to join their team in Asia, particularly focusing on the Malaysian market. The chosen candidate will be responsible for ensuring that clients are satisfied and achieve their desired results with Wiley's products. Key tasks include managing client relations, addressing concerns, and strategizing on client engagement initiatives. This remote position requires a mid-level professional with proficiency in customer success management and excellent communication skills.
About Company
Wiley is a global leader in education, known for its commitment to providing high-quality content and resources across various fields. The company values customer success, innovation, and collaboration.
Core Requirements
- Bachelor's degree
- Experience in customer success
- Strong communication skills
- Ability to manage multiple clients
- Problem-solving abilities
Responsibilities
- Manage relationships with enterprise customers
- Ensure customers achieve desired outcomes
- Conduct regular check-ins with clients
- Identify opportunities for upselling services
- Create and implement customer engagement strategies
- Assist in resolving customer issues
- Gather customer feedback for product improvement
Must Have skills
Nice To Have Skills
Job Keywords
Similar Jobs
Customer Success Manager
Deel
APAC
Customer Success Manager
Semesteria
Kuala Lumpur, Malaysia
Customer Success Manager
SAP
Kuala Lumpur, Malaysia
Customer Success Manager
Workday
Greater Kuala Lumpur
Customer Success Manager
Canonical
APAC
Customer Success Manager
Canonical
Remote
Customer Success Manager
Canonical
APAC
Customer Success Manager
Canonical
Remote
Customer Success Manager
Atlassian
Remote
Customer Success Manager
Netskope
Remote
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.