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Customer Success Manager
Uncommonly Good People
Posted
last week

Manila

Remote

IDR 10M

Mid Level

Full Time

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Customer Success Manager Digital Media

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Sema Summary

The Customer Success Manager will serve as the primary contact for clients, ensuring smooth campaign execution. This role requires collaboration between sales and delivery teams for successful outcomes.

About Company

Uncommonly Good People is a digital marketing and tech talent consultancy specializing in connecting businesses in Southeast Asia with exceptional digital talent. They focus on modern hiring practices and remote work solutions.

Core Requirements

2+ years in digital/programmatic marketing.
Experience in audio or adjacent channels.
Familiarity with DSPs and SSPs.
Excellent communication skills.
Ability to analyze data and provide actionable insights.

Responsibilities

Identify opportunities with the senior sales team.
Build and pitch audio packages to clients.
Ensure successful campaign execution and renewals.
Create client-facing materials like reports.
Share performance insights with clients.
Maintain documentation and reporting processes.
Collaborate with regional teams for campaign success.

Benifits

$300 referral bonus

Must Have skills

Digital marketingProgrammatic advertisingCommunicationData analysisClient relationship management

Job Keywords

Customer SuccessClient ManagementDigital MarketingProgrammaticAudio Advertising

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