Search for Jobs

Customer Success Manager
Semesteria
Posted
3 weeks ago

Chennai, Tamil Nadu, India

Remote

INR 50K

Mid Level

Full Time

Job Categories

Customer Management Sales Support Service

Match

Skills

Experience

Industry

Sema Summary

The Customer Success Manager role focuses on enhancing customer relationships and ensuring satisfaction. This position requires a proactive approach to address client feedback and promote longer-term retention strategies. A candidate will leverage data analysis for insights on customer engagement and success. The role is hybrid and based in Chennai, India, offering a full-time employment opportunity.

About Company

Semesteria is dedicated to providing innovative solutions to enhance customer experiences while fostering long-term relationships.

Core Requirements

Bachelor's degree
Experience in customer success
Strong communication skills
Ability to analyze data
Proficiency in CRM tools

Responsibilities

Manage customer relationships post-sale.
Monitor customer health metrics and engagement.
Proactively address customer concerns and feedback.
Develop customer training programs.
Coordinate with sales to identify upsell opportunities.
Conduct regular check-ins with customers.
Analyze customer data to inform strategy.

Must Have skills

CommunicationData AnalysisCRM ProficiencyCustomer ServiceProblem Solving

Nice To Have Skills

Project ManagementSales ExperienceTechnical SkillsNegotiationNetworking

Tools Knowledge Requried

SalesforceExcelTableauZendeskSlack

Job Keywords

Customer SuccessClient RelationsAccount ManagementRetention StrategiesData Analysis

Similar Jobs