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Customer Success Manager
SAP
Posted
2 days ago

Kuala Lumpur, Malaysia

Remote

MYR 8K

Mid Level

Full Time

Job Categories

Management Customer Technology Consulting Support

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Sema Summary

The Customer Success Manager (CSM) role at SAP involves overseeing customer engagement and ensuring successful implementation of SAP Business Technology Platform solutions. The ideal candidate will leverage strong communication and leadership skills to build relationships and drive product adoption. This position is based in Kuala Lumpur, Malaysia, and offers a hybrid work model. The role requires a mid-level experience primarily focused on customer success and technology solutions.

About Company

SAP is a leading global software company specializing in enterprise software solutions, enabling businesses to manage operations, customer relations, and supply chains effectively.

Core Requirements

Bachelor's degree
3 years in customer success
Understanding of SaaS
Strong communication skills
Experience in project management

Responsibilities

Build relationships with clients
Oversee implementation processes
Drive product adoption
Facilitate training for clients
Address customer inquiries
Analyze customer feedback
Collaborate with sales and support teams

Must Have skills

CommunicationProject ManagementProblem SolvingCustomer Relationship ManagementTechnical Knowledge

Nice To Have Skills

Team LeadershipData AnalysisSaaS FamiliaritySales SupportNegotiation

Tools Knowledge Requried

CRM SoftwareProject Management ToolsPresentation SoftwareCommunication Platforms

Job Keywords

Customer SuccessSaaSManagementTechnologySAP

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