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Customer Success Manager
Quantifind
Posted
3 weeks ago

Singapore

Remote

SGD 10K

Mid Level

Full Time

Job Categories

Customer Success Management SaaS Finance

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Sema Summary

The Customer Success Manager will manage enterprise customer relationships in the APAC region. This role involves guiding onboarding, adoption, and long-term engagement with clients.

About Company

Quantifind is a Risk Intelligence company that helps banks and government agencies identify money laundering and fraud through an AI-driven SaaS solution.

Core Requirements

Bachelor’s degree required
6–10 years of experience in customer relationships
Understanding of AML, KYC, CDD regulations
Knowledge of SaaS deployment and data security
Excellent communication skills

Responsibilities

Own client relationships across Singapore and APAC
Guide onboarding and adoption of Quantifind’s platform
Drive renewals and expansions with clients
Champion the voice of APAC clients internally
Build scalable processes for customer engagement
Partner with Product and Engineering teams
Travel to meet clients as needed

Benifits

Competitive salary
Equity
Flexible vacation
Paid time off
Global collaboration

Must Have skills

Customer relationship managementSaaS deploymentData security and privacyData science conceptsExcellent communicationEmotional intelligenceAdaptability

Job Keywords

Customer SuccessFintechSaaSRegulatory ComplianceClient Engagement

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