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Customer Success Manager
Payscale
Posted
4 days ago

Manila, National Capital Region, Philippines

Remote

PHP 117K

Senior Level

Full Time

Job Categories

Management Customer Sales Strategy Data

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Sema Summary

Payscale seeks a Senior Manager to lead their Customer Success and Renewals team focused on SMB and Mid-Market clients. The Manager will be responsible for ensuring customer adoption and retention while driving strategic initiatives.

About Company

Payscale is a compensation innovator helping organizations optimize pay as a strategic advantage through data-driven insights and AI-powered solutions.

Core Requirements

7+ years in Customer Success or related field
4+ years in people leadership
Proven record of improving retention and renewals
Experience with Salesforce or similar tools
Bachelor’s degree or equivalent experience

Responsibilities

Lead and manage the Customer Success and Renewals teams.
Establish goals and monitor success metrics.
Create a culture of high performance and accountability.
Drive strategic initiatives for customer adoption.
Develop scalable processes for renewals.
Collaborate with cross-functional teams.
Forecast renewal outcomes and analyze performance data.

Benifits

HMO Coverage +1 dependent
15 paid days of additional leave
Paid Philippine Regular holidays + 1 additional holiday
Access to continued learning & development opportunities
Company sponsored volunteer hours

Must Have skills

Strategic thinkingOperational analysisData-driven decision-makingCoaching and mentoringInfluencing cross-functional teamsExperience with CRM toolsComfort with ambiguity

Job Keywords

Customer SuccessManagementRetentionSalesLeadership

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