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Customer Success Manager
NiCE
Posted
last week

Manila, National Capital Region, Philippines

Remote

IDR 12M

Mid Level

Full Time

Job Categories

Customer Success Manager Technical Service

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Sema Summary

The Customer Success Manager at NiCE is responsible for ensuring exceptional service and successful outcomes for clients. This role involves resolving complex technical challenges and building long-term partnerships with key accounts.

About Company

NiCE Ltd. is a leading global provider of AI-powered software solutions that enhance customer experiences and ensure business efficiency. Trusted by over 25,000 organizations, NiCE excels in innovation across multiple industries.

Core Requirements

Bachelor's degree in Computer Science or related field
5 years of experience in a technical service role
Strong analytical and troubleshooting skills
Excellent customer service and communication skills
Knowledge of contact center software functionality

Responsibilities

Drive client success by resolving technical challenges.
Foster strategic relationships with clients.
Deliver exceptional technical support.
Evaluate client business needs to enhance success.
Gather client feedback for product improvement.
Develop and deliver training presentations.
Collaborate with internal teams for service delivery.

Benifits

Flexible working model
Career development opportunities
Collaborative environment

Must Have skills

Technical problem-solvingAnalytical thinkingCustomer serviceCommunicationMultitaskingUnderstanding of technical concepts

Job Keywords

Customer SuccessTechnical Account ManagementClient RelationshipsProblem SolvingService Delivery

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