Customer Success Manager
Mastercard
Posted
last week
Ho Chi Minh City
Remote
USD 3K
Mid Level
Full Time
Sema Summary
The Customer Success Manager at Mastercard is responsible for enhancing customer satisfaction and driving value through effective use of network products. The role involves collaboration with cross-functional teams to develop strategies that foster long-term customer relationships.
About Company
Mastercard powers economies through secure digital payment choices and innovative solutions across the globe. The company focuses on customer success and maximizing value through tailored services.
Core Requirements
- Bachelor's degree in relevant field.
- Experience in customer engagement and retention.
- Knowledge of payments technology and cybersecurity.
- Proven success in a management role.
- Strong analytical and communication skills.
Responsibilities
- Cultivate strong customer partnerships.
- Identify optimization opportunities for customers.
- Leverage Mastercard Services to achieve customer goals.
- Develop effective customer training materials.
- Gather and analyze customer feedback for product improvement.
- Support cross-functional teams in delivering customer success.
- Drive business growth through strategic customer engagement.
Must Have skills
Job Keywords
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