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Customer Success Manager
Kong
Posted
last week

Bengaluru, Karnataka, India

Remote

INR 80K

Mid Level

Full Time

Job Categories

Customer Support Sales Technical Management

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Sema Summary

As a Customer Success Manager, you'll be the primary contact for post-sales support, guiding customers to maximize the value of Kong products. You will also facilitate onboarding, implementation, and ongoing use of Kong solutions.

About Company

Kong Inc. is a leading developer of API and AI connectivity technologies, committed to helping companies transition to an API-first model. Trusted globally, Kong's solutions enhance developer productivity and security.

Core Requirements

3-5 years in customer success or similar role
Hands-on experience with API gateway management
Excellent written and verbal communication skills
Knowledge of cloud services like AWS or Azure
Ability to manage multiple projects simultaneously

Responsibilities

Engage with customers through inbound requests
Support onboarding and identify customer needs
Drive adoption of Kong product features
Conduct health checks on Kong implementations
Document customer use cases and architectures
Build relationships with customers as a trusted advisor
Manage customer escalations effectively

Benifits

Career growth
Learning & Development
Diversity and inclusion
Employee Resource Groups

Must Have skills

API integrationCommunicationProject managementCollaborationTechnical understanding of microservices

Job Keywords

Customer SuccessAPICloudTechnical SupportOnboarding

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