Customer Success Manager
Itron, Inc.
Posted
last week
Selangor, Malaysia
Remote
MYR 12K
Senior Level
Full Time
Sema Summary
Itron seeks a Senior Manager for Customer Success & Delivery in the Asia region. This role focuses on ensuring customer satisfaction and successful adoption of Itron solutions.
About Company
Itron, Inc. provides innovative solutions for utilities and cities to better manage energy and water. The company operates globally, enhancing resource efficiency.
Core Requirements
- Bachelor’s or master’s degree in relevant field.
- Minimum 7 years in program management.
- Experience with telecommunications or enterprise-scale software.
- Knowledge of IoT device integration.
- PMP or Prince2 certification preferred.
Responsibilities
- Develop regional customer success strategies.
- Engage customers during pre-sales.
- Oversee multiple concurrent projects.
- Define success metrics and track performance.
- Act as liaison between customers and internal teams.
- Mentor project managers and cross-functional teams.
- Manage financial reporting and P&L.
Benifits
- Flexible work schedule
- Professional development
- Comprehensive healthcare
- Work-life balance programs
- Parental leave
Must Have skills
Job Keywords
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