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Customer Success Manager
Genesys
Posted
last week

Metro Manila

Remote

PHP 50K

Mid Level

Full Time

Job Categories

Customer Success Management Sales Support

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Sema Summary

As a Customer Success Manager at Genesys, you will drive the enhancement of customer experiences and foster loyalty. Your role involves utilizing digital engagement tools to support customer retention and growth.

About Company

Genesys empowers organizations to improve customer experiences through AI-driven solutions. The company supports robust collaboration and operational efficiency across customer and employee interactions.

Core Requirements

University Degree in technology or business-related field.
Strong verbal and written communication skills.
Experience in B2B environments.
Knowledge of Cloud SaaS products.
Ability to work independently and orchestrate cross-functional efforts.

Responsibilities

Leverage digital engagement channels to scale customer interactions.
Orchestrate end-to-end customer experiences.
Drive adoption, retention, and growth programs.
Identify opportunities for pipeline expansion.
Partner with internal teams to ensure customer outcomes.
Provide feedback to enhance digital tools.
Manage inquiries and ensure quality resolution.

Must Have skills

CommunicationProblem-solvingAnalytical skillsKnowledge of Genesys CloudExperience with Salesforce

Job Keywords

Customer SuccessCSMRetentionEngagementDigital Tools

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