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Customer Success Manager
Forrester
Posted
yesterday

Singapore, Singapore

Remote

SGD 6K

Mid Level

Full Time

Job Categories

Support Management Sales Customer Service

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Sema Summary

The Customer Success Manager role at Forrester involves ensuring customer satisfaction and driving product adoption. The ideal candidate should have experience in managing client relationships and providing strategic support. This mid-level position is located in Singapore and offers a hybrid work environment. Collaboration with cross-functional teams will be essential to enhance customer experiences. Candidates may expect a salary of approximately SGD6000 per month.

About Company

Forrester is a leading global research and advisory firm that helps businesses navigate the intersection of technology, customer experience, and strategy to drive growth and innovation.

Core Requirements

Bachelor's degree
3+ years of customer success experience
Strong communication skills
Ability to manage client relationships
Experience in a hybrid working environment

Responsibilities

Manage customer relationships throughout the product lifecycle.
Drive customer engagement and satisfaction.
Implement strategies to improve product adoption.
Collaborate with sales and product teams.
Analyze customer feedback to enhance services.
Develop training materials for clients.
Provide insights to inform product development.

Must Have skills

Customer managementCommunicationAnalytical skillsProblem-solvingProject management

Nice To Have Skills

Technical knowledgeSales experienceConflict resolutionNetworkingPresentation skills

Job Keywords

Customer SuccessClient ManagementProduct AdoptionHybrid WorkCustomer Engagement

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