Customer Success Manager
Forrester
Posted
last week
Singapore, Singapore
Remote
SGD 8K
Mid Level
Full Time
Sema Summary
Forrester seeks a Customer Success Manager to enhance client relationships and drive engagement. The role focuses on delivering value to Forrester’s largest clients and ensuring successful outcomes.
About Company
Forrester is a leading research and advisory firm that helps business leaders navigate change by leveraging customer obsession across various functions.
Core Requirements
- Bachelor's degree in a relevant field.
- Proven experience in a client-facing role.
- Ability to manage multiple stakeholders.
- Strong organizational skills.
- Experience in delivering exceptional client service.
Responsibilities
- Strengthen client relationships post-sale.
- Execute client engagement strategies.
- Drive high engagement and renewal rates.
- Contribute to onboarding and partnership reviews.
- Align with sales representatives on account strategies.
- Orchestrate timely delivery of products or services.
- Ensure client success measures are met.
Must Have skills
Job Keywords
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