Customer Success Manager
FICO
Posted
last week
Singapore, Singapore
Remote
SGD 10K
Mid Level
Full Time
Sema Summary
The role focuses on driving customer success and retention through proactive relationship management. It involves maximizing ARR growth while preventing churn.
About Company
FICO is a pioneer in predictive analytics and data science, offering solutions that enhance operational decisions across various industries. The company is well-known for its FICO® Score, widely used by lenders to manage credit risk.
Core Requirements
- Bachelor's degree or equivalent experience
- Extensive experience in Credit Risk or Fraud Domain
- Experience with SaaS solutions for financial services
- Strong understanding of client objectives
- Proven track record in managing renewals
Responsibilities
- Build and maintain relationships with customers
- Lead onboarding and product adoption
- Identify expansion opportunities
- Develop and execute account plans
- Monitor customer health metrics
- Engage regularly with customers
- Coordinate cross-functional teams
Benifits
- Flexible work options
- Community involvement opportunities
Must Have skills
Job Keywords
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