Customer Success Manager
Diligent
Posted
last week
Bengaluru, Karnataka, India
Remote
INR 60K
Mid Level
Full Time
Sema Summary
The Customer Success Manager role at Diligent focuses on ensuring client satisfaction and success. This hybrid position involves developing client relationships and addressing their needs effectively.
About Company
Diligent is dedicated to enhancing organizational performance through effective governance solutions.
Core Requirements
- Bachelor's degree in a relevant field.
- Experience in customer service or success.
- Strong communication skills.
- Ability to analyze customer data.
- Proficiency in CRM software.
Responsibilities
- Manage customer relationships effectively.
- Ensure customer satisfaction and retention.
- Provide guidance and support to clients.
- Develop customer success plans.
- Conduct regular check-ins with clients.
- Analyze customer usage and feedback.
- Collaborate with internal teams to address client needs.
Must Have skills
Job Keywords
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