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Customer Success Manager
Canonical
Posted
last week

APAC

Remote

USD 5K

Mid Level

Full Time

Job Categories

Customer Success Management IT Remote

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Sema Summary

The Enterprise Customer Success Manager at Canonical focuses on reducing risk and churn while fostering customer loyalty. This role involves onboarding new clients and managing a diverse portfolio to ensure customer satisfaction and success.

About Company

Canonical is a pioneering tech firm specializing in open-source solutions, including the widely recognized Ubuntu operating system. With a remote-first culture, Canonical is dedicated to innovation and excellence within the global tech community.

Core Requirements

Native Japanese speaker with excellent English skills
Minimum 5 years of IT experience
Background in Linux OS, data applications, cloud technologies
Strong presentation and communication skills
Experience in project management

Responsibilities

Onboard and support new customers.
Coordinate complex projects with various stakeholders.
Collaborate with sales and engineering teams.
Manage a customer portfolio and identify growth opportunities.
Conduct regular customer review processes.
Advocate for customers by influencing product roadmaps.
Execute campaigns targeting multiple customers.

Benifits

Paid paternity leave
Maternity leave
Annual holiday leave
Employee Assistance Programme
Personal learning and development budget

Must Have skills

Customer-facing skillsProject managementCommunication skillsAgile methodologiesFamiliarity with Salesforce and Jira

Job Keywords

Customer SuccessProject ManagementLinuxCloud ComputingRemote Work

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