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Customer Success Manager
Canonical
Posted
last week

Mumbai, Maharashtra, India

Remote

USD 80K

Mid Level

Full Time

Job Categories

Customer Success Management Remote IT

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Sema Summary

As an Enterprise Customer Success Manager, you will enhance customer experience and satisfaction. The role requires strong communication skills in Japanese and English, along with a background in IT.

About Company

Canonical is a pioneering tech firm leading the shift to open source technologies. Known for publishing Ubuntu, Canonical is dedicated to delivering secure and reliable cloud solutions worldwide.

Core Requirements

Fluent in Japanese and English
5 years IT experience
Knowledge in Linux OS
Experience in cloud computing
Strong customer-facing skills

Responsibilities

Onboard new customers
Coordinate complex projects
Manage a customer portfolio
Develop engagement plans
Guide cross-functional teams
Create customer campaigns
Support reactive ticket requests

Benifits

Paid paternity leave
Maternity leave
Annual holiday leave
Employee Assistance Programme
Opportunity to travel

Must Have skills

Customer managementProject coordinationPresentation skillsAgile methodologiesTeam collaboration

Job Keywords

Customer SuccessIT ManagementRemote WorkAgileCloud Solutions

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