Customer Success Manager
Canonical
Posted
last week
APAC
Remote
USD 6K
Mid Level
Full Time
Sema Summary
The Enterprise Customer Success Manager role at Canonical focuses on enhancing customer satisfaction with their products and services. This position requires adept communication in Japanese and English, along with technical expertise in IT solutions.
About Company
Canonical is a pioneering tech firm leading the global shift to open source, best known for Ubuntu, a critical open source platform for AI, IoT, and cloud technologies.
Core Requirements
- Native Japanese speaker
- Excellent English proficiency
- 5+ years of IT experience
- Background in Linux OS or cloud computing
- Experience with Salesforce or Jira
Responsibilities
- Onboard new customers and guide them through products.
- Coordinate complex projects with various stakeholders.
- Develop engagement plans with the sales team.
- Manage customer portfolios and identify growth opportunities.
- Conduct weekly business reviews with customer teams.
- Advocate for customers internally to improve services.
- Create targeted digital marketing campaigns.
Benifits
- Paid paternity leave
- Personal learning and development budget
- Annual holiday leave
- Employee Assistance Programme
- Opportunity to travel
Must Have skills
Job Keywords
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