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Customer Success Manager
Canonical
Posted
last week

Remote

USD 5K

Mid Level

Full Time

Job Categories

Customer Support Management Sales IT

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Sema Summary

Canonical seeks an Enterprise Customer Success Manager fluent in Japanese to enhance customer relations and ensure product adoption. This role involves managing customer portfolios and collaborating with various teams to meet client objectives.

About Company

Canonical is a pioneering tech firm known for its development of Ubuntu and its commitment to open source software. The company has been a remote-first organization since its inception in 2004, relying on a global workforce to deliver innovative solutions.

Core Requirements

Native Japanese proficiency
Excellent English language skills
5+ years in IT or related fields
Strong knowledge of cloud computing and data applications
Proven customer-facing skills

Responsibilities

Onboard new customers and introduce Canonical products.
Coordinate complex projects with IT managers and developers.
Develop engagement plans with Sales and Engineering.
Manage a portfolio of customers and identify growth opportunities.
Conduct weekly customer reviews with cross-functional teams.
Act as a customer advocate within the company.
Create digital campaigns targeting multiple customers.

Benifits

Paid paternity leave
Maternity leave
Annual holiday leave
Employee Assistance Programme
Personal learning budget

Must Have skills

Customer relationship managementProject managementPresentation skillsAgile methodologiesSalesforce and Jira proficiencyCommunication skillsProblem-solving

Job Keywords

Customer SuccessRemote WorkIT ManagementJapaneseCloud Computing

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