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Customer Success Manager
Canonical
Posted
last week

Remote

USD 2K

Mid Level

Full Time

Job Categories

Customer Success Management IT Sales

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Sema Summary

The Enterprise Customer Success Manager at Canonical focuses on client interaction and onboarding. They ensure a seamless experience with Canonical's product offerings while managing ongoing customer relationships.

About Company

Canonical is a pioneering tech firm known for its role in open source, especially as the publisher of Ubuntu. The company leads in innovation and encourages a collaborative remote work environment.

Core Requirements

Native Japanese speaker
5+ years IT experience
Experience with cloud technologies
Strong background in Linux OS
Excellent interpersonal skills

Responsibilities

Onboard new customers to Canonical's products.
Coordinate projects with developers and IT managers.
Collaborate with Sales and Support teams.
Manage customer portfolios and identify opportunities.
Conduct regular business reviews with clients.
Advocate for customer needs internally.
Create engagement campaigns for multiple customers.

Benifits

Paid paternity leave
Personal learning and development budget
Annual compensation review
Recognition rewards
Maternity leave

Must Have skills

Customer-facing skillsProject managementKnowledge of agile methodologiesPresentation skillsExperience with Salesforce and CRMs

Job Keywords

Customer SuccessRemote WorkCanonicalEnterprise ManagementOpen Source

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