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Customer Success Manager
Acquire Intelligence
Posted
yesterday

Pasig, National Capital Region, Philippines

Onsite

PHP 50K

Full Time

Job Categories

Customer Success Management Support Sales

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Sema Summary

Acquire Intelligence is seeking a Customer Success Manager to enhance client satisfaction and drive retention. The role involves safeguarding client relationships, addressing their needs, and contributing to overall customer success strategies. Ideal candidates should possess strong communication skills and be proactive in resolving issues. The position is full-time and located in Pasig, Philippines, offering a competitive salary. Being part of a dynamic team, you will work collaboratively to ensure customer satisfaction.

About Company

Acquire Intelligence specializes in customer solutions, aiming to enhance user experiences and provide top-notch support.

Core Requirements

Strong communication skills
Experience in customer support
Problem-solving abilities
Ability to work independently
Bachelor's degree

Responsibilities

Manage client relationships effectively
Support customer onboarding processes
Coordinate with teams to address client needs
Develop customer success strategies
Handle customer inquiries and issues
Monitor customer satisfaction levels
Provide feedback to product teams

Must Have skills

CommunicationProblem-solvingRelationship managementTime managementAnalytical skills

Nice To Have Skills

Project managementCRM softwareData analysisNegotiation skillsTeam collaboration

Tools Knowledge Requried

CRM softwareMicrosoft OfficeCommunication toolsProject management toolsData analytics platforms

Job Keywords

customer successclient managementsupportretentioncommunication

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