Customer Success Manager
Elsevier
Posted
yesterday
Mumbai Metropolitan Region
Onsite
INR 80K
Full Time
Sema Summary
The Customer Success Manager at Elsevier is responsible for ensuring customer satisfaction and success within the South Asia region. This role entails managing client relationships, addressing concerns, and maximizing product utilization. Strong communication skills, the ability to analyze customer feedback, and proactive problem-solving are essential. Candidates should ideally have experience in customer success roles, preferably in a tech environment. The position is located in the vibrant Mumbai Metropolitan Region.
About Company
Elsevier is a global information analytics company specializing in science and health. The organization helps researchers and healthcare professionals advance science and improve health outcomes.
Core Requirements
- Bachelor's degree
- Experience in customer success
- Strong communication abilities
- Problem-solving skills
- Understanding of client management software
Responsibilities
- Manage customer onboarding processes.
- Develop and maintain strong client relationships.
- Provide guidance on product usage.
- Analyze customer feedback for insights.
- Assist in resolving customer issues.
- Conduct training sessions for clients.
- Collaborate with sales teams for upselling opportunities.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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