Customer Success Manager
Darwinbox
Posted
last week
Mumbai
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Customer Success Manager will drive the strategic success of HR systems and ensure long-term partnerships with clients. This role focuses on maximizing customer value through engagement and product adoption.
About Company
Darwinbox is a leading HR technology platform in Asia that transforms HR processes through innovative solutions. Their goal is to enhance employee experiences for a diverse range of enterprises.
Core Requirements
- 5+ years in customer success or similar role
- Experience in HR or HCM space
- Strong sales acumen
- Ability to thrive in fast-paced environments
- Data-driven decision-making skills
Responsibilities
- Optimize customer success processes
- Enhance customer engagement and advocacy
- Develop product adoption strategies
- Identify cross-sell and upsell opportunities
- Maximize customer renewals
- Collaborate with sales and marketing teams
- Manage client relationships with stakeholders
Must Have skills
Job Keywords
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