Customer Success Manager
Airwallex
Posted
yesterday
Greater Kuala Lumpur
Onsite
MYR 5K
Full Time
Sema Summary
Airwallex is seeking a Customer Success Manager to enhance client satisfaction and drive growth in the SME sector. The role requires managing client relationships and ensuring successful product adoption. While specific experience requirements are not mentioned, applicants should be skilled in client engagement and possess a customer-focused mindset. This is a full-time on-site position in Greater Kuala Lumpur.
About Company
Airwallex is a global technology company that provides cross-border payment solutions for businesses, helping them to streamline their financial operations.
Core Requirements
- Bachelor's degree in relevant field
- Experience in customer management
- Strong communication skills
- Ability to analyze client needs
- Problem-solving capabilities
Responsibilities
- Manage and nurture client relationships
- Ensure timely product adoption
- Provide ongoing support and guidance
- Identify opportunities for upselling
- Collect and analyze client feedback
- Collaborate with sales and marketing teams
- Develop customer success strategies
Must Have skills
Nice To Have Skills
Job Keywords
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