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Customer Success Manager
SurveySparrow
Posted
yesterday

Chennai, Tamil Nadu, India

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Management Customer Support Success Service

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Sema Summary

The Customer Success Manager at SurveySparrow is responsible for fostering client relationships to ensure satisfaction and retention. The role involves understanding customer needs, providing solutions, and promoting product usage. Ideal candidates will have experience in customer success or a related field, preferably in a technology-driven environment. The position is based in Chennai, India, and is full-time, aiming for a focus on client success strategy. This role offers an opportunity to contribute significantly to customer engagement and satisfaction.

About Company

SurveySparrow is a company focused on delivering excellent customer experiences through innovative survey software solutions.

Core Requirements

Bachelor's degree
Experience in customer success
Strong communication skills
Ability to work on-site
Problem-solving aptitude

Responsibilities

Manage customer onboarding processes.
Provide ongoing support to clients.
Identify customer needs and advocate for solutions.
Develop strategies to enhance customer satisfaction.
Track customer engagement metrics.
Collaborate with sales and product teams.
Prepare regular reports on customer feedback.

Must Have skills

CommunicationProblem-solvingCustomer engagementRelationship managementTeam collaboration

Nice To Have Skills

Data analysisTechnical aptitudeProject management

Job Keywords

Customer SuccessClient RelationsOnboardingEngagementSupport

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