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Customer Success Manager
LimeChat
Posted
last week

Bengaluru, Karnataka, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Customer Management Sales B2B SaaS

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Sema Summary

The Customer Success Manager will be responsible for managing growth accounts and ensuring client satisfaction through strategic planning and results-driven actions. The role requires strong relationship-building skills and the ability to analyze data for business improvements.

About Company

LimeChat is an innovative company focused on revolutionizing WhatsApp commerce for e-commerce brands. They're committed to helping companies enhance their customer interactions through advanced AI-driven solutions.

Core Requirements

1-3 years in customer success or account management
Strong communication and relationship-building skills
Ability to analyze data from dashboards
Experience in managing multiple client accounts
Basic understanding of technical concepts

Responsibilities

Own a portfolio of growth clients and understand their goals
Lead monthly and quarterly business reviews
Optimize marketing journeys and campaigns
Educate clients on best practices and new features
Monitor account health and key performance metrics
Coordinate problem-solving with support and product teams
Support expansion, upselling, and renewals

Benifits

Unlimited PTO
Subsidised fitness membership
Free lunch and snacks
Annual company retreat
Bring your dog/cat to work

Must Have skills

Customer success managementData analysisRelationship-buildingProblem-solvingCommunication

Job Keywords

Customer SuccessAccount ManagementSaaSData AnalysisClient Relationship

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