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Customer Success Manager
Michael Page
Posted
last week

Bengaluru East, Karnataka, India

Onsite

INR 80K

Mid Level

Full Time

Job Categories

Customer Success Management Education Technology

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Sema Summary

The Customer Success Manager role focuses on ensuring customer satisfaction and success in using an EdTech platform. It involves onboarding, relationship management, and driving product adoption.

About Company

Michael Page is a leading professional services recruitment consultancy with a global presence. Established in 1976, it specializes in matching skilled candidates with industry-focused opportunities.

Core Requirements

3+ years of experience in Customer Success or Account Management
Strong experience in EdTech and LMS
Understanding of educational institutions and their operations
Ability to connect learning objectives with tech solutions
Strong communication and stakeholder management skills

Responsibilities

Lead customer onboarding and implementation processes.
Serve as the primary contact for assigned accounts.
Build and maintain relationships with stakeholders.
Drive ongoing product adoption and engagement.
Assist with renewals and identify expansion opportunities.
Share customer feedback with Product and Engineering teams.
Collaborate to improve onboarding processes.

Benifits

Competitive compensation
Flexibility
ESOP's

Must Have skills

Customer Success ManagementAccount ManagementEdTech expertiseStakeholder managementStrong communication skillsProblem-solving skillsData analysis skills

Job Keywords

Customer SuccessEdTechSaaSAccount ManagementOnboarding

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